Agreement to Terms
By accessing and using Beirut Vans' services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. We strive to provide flexible, professional service while maintaining clear policies.
Service Description
Beirut Vans provides premium van rental services with professional drivers throughout Lebanon. Our services include vehicle rental with driver, transportation services, and related offerings as displayed on our website. We aim to accommodate reasonable requests and customize services to meet your needs.
Booking and Reservation
Confirmation
- Bookings are confirmed upon receipt of payment or deposit
- You will receive a confirmation email and WhatsApp message with booking details
- Booking ID must be provided for any changes or inquiries
Requirements
- Minimum booking duration: 4 hours
- Advance booking recommended: 24-48 hours (we often accommodate last-minute requests)
- Valid contact information required (phone and WhatsApp preferred)
- Age requirement: 18+ for booking
Payment Terms
- Payment in full required at time of booking
- Accepted methods: Credit/debit cards, OMT, bank transfer, Whish Money, or cash (USD)
- All prices quoted in USD. LBP payments accepted at prevailing market rate at time of service
- Prices include: vehicle, driver, fuel, insurance, and standard equipment
- Additional charges may apply for: extra hours beyond booking, Lebanese public holiday surcharges
Note: Holiday surcharges may apply during major Lebanese holidays including Eid al-Fitr, Eid al-Adha, Christmas, Easter, and Independence Day.
Cancellation and Refund Policy
- 48+ hours before: Full refund (100%)
- 24-48 hours before: Partial refund (50%)
- Less than 24 hours: No refund
- No-show: Full charge, no refund
Refunds are processed within 5-7 business days to the original payment method. We understand plans can change and aim to be as flexible as possible within these guidelines.
Vehicle Use and Responsibilities
Driver Services
- All rentals include a professional, licensed driver
- Driver is responsible for vehicle operation and safety
- Customers must not attempt to drive the vehicle
- Driver follows all traffic laws and safety regulations
Passenger Conduct
- No smoking in vehicles
- No illegal substances or activities
- Please respect vehicle cleanliness and property
- Follow driver's safety instructions and recommendations
- Cleaning fee applies for excessive mess or damage
Insurance and Liability
- All vehicles are fully insured with comprehensive coverage
- Passenger insurance included in rental price
- Driver responsible for vehicle operation
- Customers liable for intentional damage or misuse
- Personal belongings are customer's responsibility
Modification and Cancellation by Beirut Vans
We reserve the right to cancel or modify bookings due to circumstances beyond our control, including:
- Vehicle breakdown or maintenance issues
- Severe weather or unsafe road conditions
- Political instability or security situations
- Fuel shortages or supply disruptions
- Road closures, checkpoints, or access restrictions
- Bank closures or currency restrictions
- National emergencies or force majeure events
- Safety concerns for passengers or drivers
In such cases, we will offer a full refund or alternative vehicle at no additional cost. We aim to provide reasonable notice when possible and work with you to find suitable alternatives.
Limitation of Liability
While we strive for punctual, reliable service, Beirut Vans is not liable for:
- Delays due to traffic, weather, checkpoints, or unforeseen circumstances
- Lost or stolen personal belongings
- Indirect or consequential damages
- Third-party actions or services
Our total liability is limited to the amount paid for the rental.
Governing Law and Disputes
These terms are governed by the laws of Lebanon. Any disputes arising from these terms or our services will be resolved in the Courts of Beirut, Lebanon.
We encourage open communication to resolve any concerns. Please contact us directly before pursuing legal action, as we aim to find amicable solutions to any issues.
Contact Information
For questions about these terms or any service inquiries, please reach out:
WhatsApp is our preferred contact method for quick responses. Arabic language support available upon request.